xCelery are experts at applying lean and agile methodologies to identify and address challenges that our clients are facing. Read about our experience here.
Who is this service for?
Companies with a digital product - such as an online travel agency, e-commerce website, or mobile app - can benefit greatly from our service.
Our guarantee
We’ll find a way to double your product performance, or it’s free.
Our approach
For our approach to our digital product diagnostics services, we’re like your product doctor - we consult and examine the patient, we test and consult relevant experts, and we develop a treatment plan (and follow up).
In under a week, we take 4 steps:
- Consultation & examination: A 90-minute discussion to understand your product and business model, then our experts scrutinise the data to understand its performance.
- User testing: We conduct recorded online interviews with users engaging with the product to understand their pain points.
- Specialist consultations: We conduct consultations with experts that we trust to provide deeper insights and ideate potential improvements.
- Treatment plan & consultation: We build a product backlog of potential improvements prioritised by impact, and walk you through it in a final 90-minute discussion.